AMP8: How to deliver more with less – Maximising workforce output through technology

The UK water industry is entering a transformative period with AMP8, the latest five-year regulatory cycle set to begin in April 2025. With Ofwat approving a record-breaking £104 billion investment to accelerate infrastructure upgrades, reduce leakage, and improve environmental outcomes, utilities must now focus on optimising workforce productivity to meet these ambitious goals efficiently.

However, the increased investment comes with stricter regulatory scrutiny, heightened customer expectations, and the pressure to do more with less. Workforce productivity will be a critical success factor for utilities as they seek to modernise ageing infrastructure, enhance service delivery, and meet stringent compliance targets—all while managing operational costs and resource constraints.

The workforce productivity challenge in AMP8

As utilities prepare to upgrade pipelines, reduce pollution events, and implement new environmental strategies, they face a growing skills gap and increasing pressure to optimise resources. The industry must navigate:

• Skills shortages – Recruiting and retaining skilled field teams is becoming more difficult and expensive.

• Inefficient manual processes – Traditional workflows slow down project execution and create bottlenecks.

• Unnecessary repeat visits – Lack of real-time insights leads to missed opportunities for first-time fixes.

• Compliance burdens – Stricter regulations demand improved documentation and transparency in operations.

• Customer expectations – The need for faster response times and improved service delivery is greater than ever.

How FYLD helps maximise workforce productivity

FYLD’s AI-powered work execution platform enables water utilities to reduce inefficiencies, streamline field operations, and improve compliance. By leveraging real-time insights, digital workflows, and predictive analytics, FYLD helps utilities achieve more with less while delivering on AMP8’s ambitious goals.

• Reducing project delays and repeat site visits

Every unnecessary site visit represents wasted time and budget. Water utilities struggle with job cancellations, aborted visits, and inefficiencies in scheduling, all of which slow project delivery and inflate costs.

With ShowMe, FYLD’s remote video assessment tool, utilities can triage jobs remotely before sending teams to the field. This reduces unnecessary site visits and lowers cancellation rates by ensuring crews arrive prepared for first-time fixes. AI-driven readiness checks improve planning accuracy, meaning fewer aborted jobs and faster project completion rates. Utilities using FYLD have reported up to a 50% reduction in aborted jobs and a 35% decrease in avoidable site visits, translating into significant cost savings and efficiency gains.

• Maximising workforce efficiency and resource allocation

AMP8 places a greater focus on optimising resource allocation across large-scale infrastructure upgrades. FYLD’s AI-powered work execution platform provides real-time workforce visibility, ensuring teams are deployed efficiently to the right locations.

By prioritising critical tasks using AI-driven scheduling and smart workflows, utilities can ensure that high-risk jobs receive immediate attention. This prevents delays caused by reactive maintenance and unplanned outages while allowing managers to forecast staffing needs with greater accuracy. Faster job approvals and reporting also reduce administrative bottlenecks, allowing teams to focus on high-value activities instead of paperwork. 

Water companies using FYLD have seen a 30% increase in workforce productivity and up to a 20% reduction in job execution times, ensuring that essential infrastructure projects are completed on schedule.

• Enhancing compliance and reducing safety risks

With tighter AMP8 regulations, utilities must ensure compliance with safety, health, and environmental standards. Non-compliance can lead to financial penalties, project delays, and reputational damage.

FYLD’s AI-powered compliance tools support automated safety assessments, reducing manual paperwork and ensuring that hazards are identified in real-time. The platform provides instant visibility into on-site risks, allowing supervisors to intervene before incidents escalate. Digital permit management further streamlines regulatory reporting, reducing the administrative burden on field teams.

Water utilities leveraging FYLD’s compliance capabilities have experienced a 48% reduction in workplace safety incidents, a 60% improvement in hazard identification, and a 20% reduction in regulatory penalties due to better compliance tracking.

Why compliance and safety must be a top priority under AMP8

Under AMP8, water companies are expected to demonstrate continuous improvements in safety and compliance performance. With increased public scrutiny, regulatory enforcement, and penalties for non-compliance, utilities need technology-driven solutions that allow them to meet obligations efficiently without disrupting field operations.

By adopting FYLD’s AI-powered compliance and safety tools, water utilities can:

• Reduce compliance overhead while ensuring seamless adherence to AMP8 safety and reporting standards.

• Enhance worker protection by providing instant visibility into field conditions and real-time hazard intervention.

• Minimise costly project delays and fines linked to safety violations and compliance failures.

As AMP8 drives more stringent safety and environmental targets, utilities that embrace AI-driven compliance management will be best positioned to meet regulations, reduce risk exposure, and enhance workforce efficiency—all while keeping operational costs under control.

Unlocking AMP8 success with FYLD

AMP8’s ambitious goals demand smarter, more efficient ways of working. FYLD helps water utilities:

• Reduce costs by eliminating inefficiencies and minimising rework.

• Maximise workforce productivity with AI-powered scheduling and remote collaboration.

• Ensure regulatory compliance with automated reporting and proactive safety measures.

• Improve customer experience with faster, more efficient service delivery.

As the water industry gears up for the challenges of AMP8, maximising workforce productivity will be critical to meeting regulatory targets and delivering efficient, high-quality services. Leveraging innovative solutions like FYLD enables UK water utilities to optimise resource allocation, reduce inefficiencies, and streamline field operations. By embracing technology-driven workforce management, utilities can enhance operational performance, minimise delays, and ensure long-term success in an increasingly demanding regulatory landscape.

Discover how FYLD’s AI-powered platform can transform your operations, enhance safety, and drive proactive decision-making. Contact us today to schedule a demo or learn more.