Optimising AMP8 metering delivery with AI-powered workflows

The UK water industry is undergoing a significant transformation, with a major push towards SMART metering as part of AMP8. This large-scale programme is driven by a combination of regulatory mandates, efficiency improvements, and sustainability objectives. Over the five-year period from 2025 to 2030, water companies in England and Wales plan to install more than 10 million smart meters, a significant increase compared to AMP7, during which approximately 2.5 million smart meters were installed. This substantial uplift in metering installations is driven by several factors, including government and Ofwat regulatory targets aimed at reducing water consumption and leakage, growing concerns around water scarcity, and advancements in smart metering technology that now make large-scale deployment more feasible and cost-effective. As a result, utilities face the challenge of delivering high volumes of metering installations efficiently while maintaining compliance with evolving regulatory standards.

The challenges of AMP8 metering delivery

Water utilities operating under AMP8 must scale up metering installations while maintaining efficiency and cost-effectiveness. A key driver of this change is regulatory requirements focused on improving water efficiency, reducing wastage, and providing more accurate consumption data for customers.

One major issue is high volumes with limited visibility. Utilities struggle with tracking installation progress and ensuring compliance in real-time. Regulatory compliance remains a crucial aspect, particularly regarding reporting standards and evidencing completed installations to meet government and industry guidelines.

Another significant challenge is first-time fix rates. Many installations require multiple visits due to unexpected issues at customer properties, leading to inefficiencies and increased operational costs. These repeat visits consume time and resources, negatively impacting overall productivity. For companies working with metering delivery partners, these inefficiencies also result in increased financial burdens and scheduling disruptions. Proactively identifying and resolving site challenges before deployment minimises these costly job delays, ensuring a more streamlined installation process.

In addition, workforce productivity is often compromised due to inefficiencies in communication and job tracking. Without seamless coordination, field teams and planners struggle to optimise their schedules, leading to wasted time and resources. By leveraging FYLD’s AI-driven workflow solution, utilities can optimise workforce management and see a significant reduction in managerial oversight required, freeing up resources for strategic tasks while maintaining operational efficiency.

The power of FYLD’s AI-driven platform

FYLD is designed to help water utilities overcome these challenges by offering a connected, AI-supported solution. Our technology enhances real-time job visibility, streamlines field operations, and ensures seamless collaboration among all stakeholders involved in metering delivery.

How FYLD enhances metering delivery

• Remote pre-installation site assessments: By using FYLD’s ShowMe feature, utilities can triage job sites before sending a crew, minimising aborted visits. For customers who may have taken a day off work for a metering installation. This ensures a stronger service for them, and a direct impact on C-MEX. ShowMe can identify potential hazards, accessibility issues, and other factors that may cause delays or rework. By proactively addressing these concerns, utilities can ensure field teams are deployed efficiently and prepared with the right tools and knowledge to complete jobs successfully on the first visit.

• AI-driven risk assessment & execution: FYLD’s AI-powered workflows dynamically assess site risks and optimise job execution for first-time success. By automatically flagging risks such as safety hazards or compliance concerns, the platform enables field teams to make informed decisions and reduce the likelihood of errors.

• Real-time job tracking & visibility: Supervisors gain instant oversight of installation progress and can address challenges proactively. Through a centralised dashboard, managers can monitor job statuses, track job progress, and receive automatic alerts for delays or complications. This level of transparency allows for quick decision-making and enables teams to adapt their workflows as needed. With real-time access to job updates, supervisors can intervene when necessary, ensuring projects stay on schedule and regulatory compliance is maintained.

• Seamless team collaboration: FYLD’s digital tools connect field teams, planners, and contractors in real time, ensuring smooth coordination. The platform provides instant in-app messaging, job-specific updates, and shared access to critical job data, eliminating communication gaps. This connectivity ensures that everyone involved in a metering project is aligned and working towards the same objectives. Additionally, the system records all job-related communications, providing a traceable history that can be referenced for compliance and dispute resolution purposes.

• Automated compliance & reporting: FYLD captures work evidence automatically, ensuring compliance and reducing disputes. The platform records job progress in real time, creating timestamped, verifiable proof of completed work. This automated documentation reduces administrative burdens and ensures that utilities have accurate records for audits and regulatory submissions. By eliminating the risk of missing or inaccurate paperwork, FYLD helps utilities avoid costly compliance penalties and enhances operational accountability.

Redefining the future of metering delivery

With AMP8’s regulatory requirements in full swing, water utilities must prioritise efficiency, compliance, and customer satisfaction. Traditional, manual processes will no longer suffice. The shift towards AI-powered digital workflows is essential to achieving metering delivery goals while ensuring cost-effectiveness.

FYLD’s AI-driven platform offers a proven solution that empowers utilities to streamline operations, improve job success rates, and enhance collaboration across teams. By maximising first-time fix rates, reducing inefficiencies, and ensuring real-time visibility, FYLD is transforming the way water utilities approach AMP8 metering delivery.

Discover how FYLD’s AI-powered platform can transform your operations, enhance safety, and drive proactive decision-making. Contact us today to schedule a demo or learn more.