Every meter matters: How FYLD + ShowMe is transforming smart metering rollouts
In the push to modernise the UK’s utilities, smart metering has emerged as a crucial step toward data-driven efficiency, customer empowerment, and decarbonisation. Yet while the vision is clear, the path to execution is riddled with practical barriers: missed appointments, inconsistent install quality, and sky-high job abort rates. For water contractors racing to meet AMP8 and future targets, these obstacles are more than operational snags—they are threats to margin, timelines, and trust.
FYLD, paired with its ShowMe feature, is reimagining smart metering delivery. By embedding predictive intelligence and real-time visibility into every job, FYLD helps contractors reduce site failures, increase install productivity, and achieve consistent, auditable quality at scale. It's not just about improving field work; it's about enabling operational certainty from the first appointment to final sign-off
The hidden cost of failed visits and rework
Missed appointments and aborted jobs have become chronic pain points for metering programs. Whether due to no-access sites, asset mismatches, or absent customers, each failed visit compounds costs and delays. In large-scale rollouts, this can translate to thousands of wasted hours and double-digit percentage overruns on job targets.
These operational inefficiencies occur in a wider context of ageing and overstretched infrastructure. Water companies in England and Wales lost over one trillion litres due to leaks in a single year in 2024, with major financial and environmental consequences. And on the electricity front, UK networks lost 21.4 TWh of energy in 2023, with projections rising to over 40 TWh annually by 2050 as demands grow.
Layered onto this is the challenge of ensuring consistent install quality across multiple subcontractors. Without standardised QA and real-time oversight, errors often go unnoticed until they trigger customer complaints or audit failures. These breakdowns not only inflate costs but also jeopardize regulatory compliance and customer satisfaction.
Predictive visibility: the FYLD and ShowMe advantage
FYLD ShowMe feature introduces a game-changing capability: customer-linked pre-visit triage. Before a technician even steps on site, customers can upload photos or videos of their meter location or access points. Contractors can immediately identify potential access issues, asset discrepancies, or unsafe conditions.
This proactive step allows teams to triage challenges before dispatch, reducing job aborts and increasing the chance of first-time-right installs. It also improves technician efficiency by ensuring they arrive better prepared and with the right tools and context.
Live job tracking and remote interventions
Once on site, FYLD provides a live window into field activity. Supervisors and directors can view job progress, receive real-time alerts, and remotely guide crews through emerging challenges. This dynamic field intelligence eliminates the guesswork of lagging reports and empowers faster, better-informed decisions.
Standardised quality, scalable across regions
For quality leaders, FYLD transforms oversight. Digital wrap-ups, video documentation, and real-time QA checklists ensure every install meets consistent standards, regardless of which crew or subcontractor performs the job.
This approach significantly reduces the need for post-install inspections, cutting down on rework, safety incidents, and administrative overhead.
Operational certainty, every step of the way
FYLD and ShowMe don’t just digitize the job; they transform the delivery model. By connecting pre-job triage, in-field execution, and post-install validation into a single, real-time workflow, FYLD enables water contractors to deliver smarter, faster, and more consistently.
In a sector where every missed visit affects profitability and public trust, operational precision is key. Platforms like FYLD address these pain points by streamlining communications, improving technician preparedness, and delivering proof of work.
Because every meter matters. And with FYLD, every install starts smart and stays that way.
Ready to eliminate job aborts and install uncertainty? Book a demo and see FYLD and ShowMe in action.
