Today’s utilities sector is being challenged on all sides. Continued price volatility, geopolitical instability, growing competition and changing performance and regulatory requirements are just some of the ongoing pressures currently impacting the industry.
In addition, the productivity gains afforded by successive waves of digitally led, increasingly sophisticated apps and services is raising expectations on all sides. Customers and businesses alike are growing used to better, smarter and more productive ways of working and living. Within the utilities industry, this ‘new normal’ has implications for the full spectrum of customer-facing and internal processes.
For utilities field teams across gas, energy, water and telecommunications, the opportunities for mobile technology innovation to fundamentally reshape ways of working are growing increasingly apparent. More broadly, utilities are looking to technology to address many core business and operational issues.
But the truth is that utilities face genuine hurdles in adopting best practices and unlocking the true potential that the latest technologies can offer for key metrics like customer satisfaction, efficiency and worker productivity.
We discuss how utilities can digitise key field worker processes, and give field operation. We explore the challenges Utilities are facing and the top 10 key areas where they can improve productivity.