Utility firms are shifting toward a hybrid model that separates high-value, in-person coaching from scalable, remote oversight. FYLD Control Room enables this shift by combining on-site leadership with remote operational command. M-Group and CLC Utilities are already applying this model to increase safety and efficiency across their field operations.
By dividing responsibilities, organisations ensure field-based managers focus on frontline coaching and customer engagement. Control centre supervisors handle oversight, progress monitoring, and live compliance across dozens of active jobs.
From site visits to operational command centres
FYLD equips remote supervisors with video risk assessments, live job data, and structured workflows. Supervisors review each job in real time, approve permits, spot blockers, and gaps in compliance.
They make informed decisions quickly and intervene where needed. Supervisors no longer chase updates or rely on delayed reports. Instead, they act when needed, with full operational context and direct engagement with the field. The result is faster decision-making and more consistent compliance.
This model removes delays caused by waiting for end-of-day updates or making site visits to gather information. It creates a real-time feedback loop that closes the gap between the field and the office.
Communication becomes immediate and consistent. Supervisors verify compliance in real time by reviewing digital risk assessments and permit documentation as the work progresses. Supervisors and field teams remain coordinated throughout the job lifecycle.
Remote supervision unlocks daily performance gains
Supervisors are no longer limited by geography. One control room leader can oversee dozens of crews, triaging tasks and jobs based on live risk and progress indicators.
With FYLD, managers reduce travel by 36 percent. Their time shifts from reactive site inspections to proactive interventions. They stop issues before they escalate and optimise productivity across more teams.
This expanded span of control strengthens quality. Real-time decision support gives crews faster answers. Structured oversight drives consistent safety, procedural compliance, and faster delivery. This also supports more effective compliance enforcement without relying on manual follow-ups.
Fewer incidents, lower fines, more jobs done right
FYLD Control Room reduces incidents and compliance failures. Results reported by utilities using this model include:
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100% service strikes reduction
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50% incident reduction
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Over £300k in monthly fine avoidance, meaning millions in potential annual savings from fines alone
These improvements are driven by automation and action. AI identifies risks in real time and notifies supervisors, who then review the flagged issues and take immediate action to prevent safety violations, permit oversights, or quality issues.
Real-time visibility changes everything
When every job is visible in real time, fieldwork becomes more predictable and efficient. Supervisors don’t wait for paperwork or rely on delayed updates. They assess job progress, verify evidence, and guide task completion as work unfolds.
FYLD ensures 100% site visibility. Supervisors are alerted when a job is delayed, missing documentation, or showing early signs of risk. They take immediate action instead of waiting to respond after issues escalate.
This enables continuous improvement. Over time, job data reveals patterns. Leaders identify blockers, pinpoint where productivity drops, and adjust resourcing based on evidence—not guesswork. The result: smarter decisions and more predictable delivery.
Real ROI from supervision that scales
With this approach, organisations increase job throughput without increasing headcount. Supervisors handle more with less. On-site managers lead where presence matters. Control room teams handle process assurance, compliance review, and workflow support.
It also improves trust. Crews receive fast support. Office teams get live visibility. Leadership sees what’s happening and why.
The benefits are tangible:
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More jobs completed without more supervisors
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Fewer delays and rework
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Greater safety assurance
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Stronger audit readiness
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Reduced fines due to gaps in site compliance
With FYLD, supervisors spend more time guiding teams and less time managing admin. Crews spend more time on task and less time waiting for answers. Everyone operates with more clarity.
Next steps for adopting control room supervision
FYLD is working with utility leaders to deploy this model. Organisations exploring a shift to remote supervision can request a demo of FYLD’s proven control room setup. In that session, we walk through real-world examples like how SGN’s command centre leaders each oversee 100+ active jobs using structured workflows, live video assessments, and automated compliance checks.
This demonstration provides stakeholders with a hands-on view of the system, measurable benefits, and practical next steps for scaling adoption.
If you're ready to see how FYLD Control Room works in practice, request a demo with FYLD.
