Case study: Providing real-time site visibility
The challenge
M-Group Water provide vital repair work to keep the country’s water safe and flowing. Like many organisations, M-Group Water had used a paper-based system for point of work risk assessments which would take around 20 minutes to complete, these forms are typically only referred to should an incident occur.
Following a review of FYLD’s Video Risk Assessment (VRAs) and front-line data capture, M-Group Water were able to see how FYLD could complement their present safety culture, identifying the following opportunities:
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Elevation of risk assessment capabilities and therefore reduction of incidents.
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The ability to coach remotely on street works compliance.
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The ability to collaborate and suggest additional hazards within the risk assessment.
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The ability to notify the next team due on site of all the hazards.
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The capability to share videos with their clients and customers to prove no defects.
The solution
M-Group Water began their work with FYLD with 40 users, which quickly expanded across eight different contracts, serving water companies across the UK. Key benefits that were realised by M-Group in their first-year of deployment included:
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15 minutes saved per risk assessment, putting time directly back on the tools.
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100% of sites to be reviewed remotely in real time, due to remote site visibility.
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Proactive productivity or safety interventions on over 30% of jobs, preventing job delays or incidents.
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Seamless job handovers preventing misinformation leading to aborted jobs.
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Reduction in customer complaints and fines from front-line data capture.
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Real-time insight into hazardous jobs for expert review from high-risk notifications system.
The impact

- Over 60% of sites were reviewed by supervisors.
- 30% of reviewed sites has proactive safety or productivity
interventions to reduce job delays and incidents.

- Over 6,000 manager hours saved from remote, smarter supervision.
- Over 2,600 fieldworker hours saved from time-efficient risk
assessments.

- Improvement in safety compliance and risk assessment quality.
- 40% reduction in safety incidents and service strikes.