Enhancing and redefining utility management, efficiency and customer satisfaction
DENVER, Aug. 27, 2024 /PRNewswire/ -- FYLD, the AI-powered field work execution platform for the global infrastructure sector, today announced the launch of FYLD ShowMe, a utility customer self-service solution. The newly launched, scalable platform, enables utilities' customers to effortlessly and remotely report issues or request services, reducing downtime and enhancing operational efficiency – all through FYLD's proprietary video led work flows.
Utility providers today struggle with operational inefficiencies, low customer engagement and trust, a lack of data-driven decision making and effectively meeting compliance and regulatory requirements. FYLD's utility self service-solution empowers customers to effortlessly report issues and initiate speedy resolutions, or conduct self-surveys for new network connections. By bridging seamless connectivity with proactive customer service, FYLD enhances utility management with swift, user-centric solutions that redefine efficiency and customer satisfaction.