Simplifying water issue reporting and service requests
Bridge the gap between your utility and your customers. With FYLD ShowMe, empower households and businesses to report leaks, service interruptions, or connection needs remotely, securely, and in real time. All it takes is a link.
ShowMe reduces unnecessary site visits, accelerates triage, and drives smarter diagnostics, helping water utilities deliver faster resolutions, lower costs, and higher customer satisfaction.
Key Features
Smarter triage, faster resolutions
Customer-submitted videos provide clear context before crews are dispatched, reducing aborts and boosting first-time fix rates.
Integrated workflows
Gain real-time insight into issue locations, job progress, and customer submissions across your network even in low-signal areas.
Enhanced compliance and documentation
Secure audit-ready records of every customer interaction, video report, and triage decision.
Customer trust
Deliver a transparent, proactive, and responsive service experience with fewer callbacks and faster outcomes.
Unlocking potential
Early issue detection prevents job cancellations
During a ShowMe pilot, 496 submission links were sent to customers, resulting in over 210 returned videos. This early visibility helped prevent approximately 35% of jobs from being aborted.
Additional jobs triaged for further action
An extra 10% of jobs were identified and triaged for further works, demonstrating the power of early detection to streamline workflow and improve job outcomes.
Resource savings and higher customer satisfaction
Accurate pre-job triaging led to up to 30% savings in resource usage, while reducing wait times and unnecessary disruptions improved customer satisfaction and operational efficiency.
Take control of water service challenges with FYLD
With aging infrastructure, mounting compliance pressures, and soaring customer expectations, service challenges in the water sector are growing, and the old playbook can’t keep up.
FYLD ShowMe enables water utilities to reimagine frontline performance by embedding predictive intelligence, remote diagnostics, and live visibility directly into the customer service and field execution cycle.
Let’s get every job done right, the first time.
The problem
- Unnecessary dispatches and wasted effort: Crews arrive without the right tools or understanding of the issue leading to wasted trips and delays.
- Rising costs and strained capacity: Reactive workflows, rework, and repeat visits are draining budgets and overextending teams.
- Widening experience gap: Fewer senior field supervisors available to ensure quality on every job.
- Compliance complexity and audit pressure: Regulators demand traceability, but many utilities still rely on manual documentation.
- Frustrated customers, falling CSAT: Lack of visibility and slow communication erode trust and fuel complaints.
The FYLD solution:
- Smarter service intake: Use geo-tagged video reporting to verify issues in real time and streamline triage.
- Fewer job aborts: Assign the right crew, with the right tools, to the right job, the first time.
- Extend supervisor reach: Enable experienced leaders to review footage and support more crews remotely boosting consistency without increasing cost.
- Proactive risk management: Surface and address service risks early, ensuring safer and more reliable delivery.
Discover how FYLD is transforming utilities
