What you'll gain from this report
High-impact tech
Explore technologies that can empower your frontline teams
Safety & productivity
How frontline technology is transforming safety and productivity
Future-ready workforce
Strategies to engage, retain, and future-proof your frontline workforce
The future of frontline work in utilities: FYLD's insight on the latest Gartner® report
Frontline teams are the heart of every utility and construction organisation. But high turnover, safety concerns, and operational pressures are pushing leaders to rethink how they engage and empower these critical teams.
On this topic, we believe the Gartner® Hype Cycle™ for Frontline Worker Technology report provides key insight on which technologies may be shaping the future of frontline work and how the industry can leverage them to create safer, more resilient, and more connected workforces.
We believe this report offers key insights on:
- Which innovations are moving fastest toward mainstream adoption, including digital employee experience and frontline tools.
- Why frontline worker technology (like mobile-first solutions) is climbing fast in utilities.
- How AI-enabled tools for skills, performance, and development can boost safety, engagement, and productivity.
Why we think this matters for utility executives
Utilities rely on a highly skilled, distributed frontline workforce—yet these teams are under increasing pressure as infrastructure ages, customer expectations rise, and experienced workers retire. We believe that new technology can offer a path to safer, more efficient, and more resilient field operations.
No matter where you are in the world, we believe the same imperatives apply:
- Safety risks are increasing. Frontline tech and connected workforce platforms help utilities identify hazards earlier, respond faster, and reduce incidents across field teams.
- The talent gap is widening. As utilities face the dual challenges of workforce shortages and knowledge loss, technology supports faster onboarding and continuous upskilling in the field.
- Operational efficiency is a strategic priority. AI-enabled tools and integrated frontline systems improve workflow execution, eliminate paperwork, and streamline dispatch-to-completion cycles—directly impacting cost, reliability, and customer outcomes.
For utility leaders navigating grid modernisation, resilience demands, and regulatory pressure, frontline worker technology is no longer an optional investment; it's foundational to delivering safe, reliable, and future-ready service.
Download your complimentary copy of the Gartner® Hype Cycle™ for Frontline Worker Technology to explore the full landscape.
If you're ready to talk about optimising frontline workforce technology at your organisation, connect with our team today!
Proven impacts within 6 months
Permit approvals
85% breaking ground permits reviewed and signed off
Job blockers recorded
695 job blockers recorded to quickly intervene with timely resolutions
Remote Interventions
61,451 remote managers interactions with jobs
Edge AI is about bringing artificial intelligence (AI) closer to where the action happens. Instead of sending all the data to a distant computer for processing, Edge AI lets devices make smart decisions right there on the spot. This means faster responses, better privacy, and the ability to work even when there's no internet connection.
Discover how this transformative technology is redefining field operations in the latest Gartner® report.
Edge AI: A game changer for field operations
Edge AI is set to revolutionise field operations, driving far-reaching changes beyond mere incremental improvements. This transformative technology will empower industries worldwide with advanced predictive analytics and immediate response capabilities, fundamentally redefining how operations are managed and optimised.
FYLD: Leading field operations with AI-driven precision
As the utilities and infrastructure sectors capitalise on AI’s financial benefits, FYLD is at the forefront, transforming field operations. Our AI-powered work execution platform delivers real-time insights and proactive risk management, driving up to an 80% faster risk assessment process, a 8% boost in productivity, and a 20% reduction in incidents and injuries.
FYLD offers:
- Real-time data processing: Equip your field teams with immediate AI-driven insights to minimise risks and boost productivity.
- Enhanced security: Strengthen operational security with continuous monitoring and real-time threat mitigation.
- Decision-making excellence: Leverage FYLD’s advanced analytics for informed, safe, and efficient operations.
Embrace the future with FYLD and Edge AI
Partner with FYLD to stay ahead of the curve. See how our Edge AI solutions can transform your operations. Get in touch with our sales team today to explore the full potential of FYLD.
Why FYLD?
FYLD with the help of Gartner research brings the benefits of Edge AI to your field operations, ensuring you are not just prepared for the future but leading it.
Learn more about FYLD
